1. Account Registration and Approval
Customers must provide accurate registration details, including name, email address and phone number. Bullion Bay may approve, reject, suspend or request additional verification for any account where the submitted details appear incomplete, inaccurate or suspicious.
2. Bidding Participation
Customers are responsible for checking auction details before placing a bid. A submitted bid may reserve available account balance until the bid is accepted, rejected, completed or released by the platform rules.
3. Wallet Balance and Commission
Main wallet balance, auction commission, rewards and pending withdrawal values are displayed for customer convenience. Final approval of credits, commissions, rewards and withdrawals remains subject to admin verification and internal records.
4. Deposits and Withdrawals
Deposit and withdrawal requests may require manual review. Bank details submitted for withdrawals must belong to the customer or an authorised account holder. Bullion Bay may delay, reject or request additional information for a transaction where verification is required.
5. Loyalty Level and Limits
Loyalty level, bidding limits and commission rates may depend on wallet activity, platform settings and admin-approved rules. Bullion Bay may adjust these rules to protect platform integrity, prevent abuse and improve customer service.
6. Customer Responsibilities
Customers must keep login credentials secure, avoid sharing account access and use the platform only for lawful purposes. Any misuse, duplicate account abuse, false payment information or manipulation of bidding records may lead to account restriction.
7. Platform Availability
Bullion Bay aims to keep the public auction app available, but access may be interrupted by maintenance, server issues, network failures or security updates. The platform is not responsible for losses caused by temporary technical interruptions.
8. Updates to Terms
These sample terms may be updated from time to time. Continued use of the platform after changes are published means the customer accepts the updated terms and conditions.